Social Networking Software Policy


Social Software is defined as any web application, site or account created and maintained by Milton Public Library which facilitates an environment for library staff and library users to share opinions and information about library related subjects or issues. The Milton Public Library recognizes and respects differences in opinion.


The Milton Public Library regards online social software applications in the same way as its other information resources in accordance with its mission of serving Milton's needs for connecting people, ideas, and information. As with more traditional resources, the Library does not act in place of or in the absence of a parent. The Library is not responsible for enforcing any restrictions which a parent or guardian may place on a minor's use of this resource.

In addition to the general rules respecting use of the library, the Milton Public Library Board prohibits the use of its social software applications for any purpose which would contravene any statute or government regulation, or which might create civil liability by the user or the Library Board to any person. For example, the Ontario Human Rights Code prohibits certain forms of discrimination and harassment of other individuals or groups, and the Criminal Code includes prohibitions against child pornography, obscenity, hate literature, and literature for illicit drug use. An example of civil liability is the law of libel and slander. No effort has been made to be exhaustive in giving the above examples. Users are reminded that ignorance of the law is not an excuse. Use of Library social software applications is conditional on the user's agreement to observe this policy. By continuing to use the application, the user indicates agreement to all requirements of this policy.

Comments, posts and messages are welcome on the Library's social software sites, provided they do not contain:

  • Obscene or racist content
  • Personal attacks, insults, or threatening language
  • Potentially libelous statements
  • Plagiarized material
  • Private, personal information published without consent
  • Comments totally unrelated to the content of the forum
  • Hyperlinks to material that is not directly related to the discussion
  • Commercial promotions or spam

All social software sites affiliated with the library will be regularly screened. All postings which contain any of the above will be immediately removed and the poster barred from posting any subsequent messages to library social software sites.

Any proposals by library staff to use social software applications to expand or promote the collections, services and programs of the Milton Public Library are first vetted by the appropriate department Manager. The Manager then submits the proposal to the Chief Executive Officer of the Milton Public Library for review and approval prior to implementation.

By posting content, the user agrees to indemnify the Milton Public Library and its officers and employees from and against all liabilities, judgments, damages and costs (including attorney's fees) incurred by any of them which arise out of or are related to the posted content. Forums and messaging may not be used for commercial purposes or for organized political activity.

If any user does not agree to these terms, they are not to use the service, as violation of the terms can lead to legal liability.

Milton Public Library Board
Issued November 2011


Confidentiality and the Protection of Privacy Policy

The Milton Public Library recognizes that in order to fulfill its mission statement, library users and staff must not feel constrained in their use of library resources because they fear invasion of personal privacy. The users' choice of materials they borrow and websites they visit is a private matter. The library will therefore make every reasonable effort to ensure that personal information about its users and their use of library materials, services and programs remains confidential.

  1. Personal information is defined in Municipal Freedom of Information and Protection of Privacy Act, R.S.O.1990, c. M56 (MFIPPA), in part, as “recorded information about an identifiable individual.” This could include, in the library context, information on a user’s borrowing habits, as well as information related to computer use, including sign-up sheets and information on Internet use.

  2. The Board ensures that:
    • the library complies with the spirit, principles and intent of MFIPPA
    • members of the public have access to information about the operations of the library and to their own personal information held by the library in accordance with the access provisions of MFIPPA
    • the privacy of an individual’s personal information is protected in compliance with the privacy provisions of MFIPPA
    • staff may view and amend patron records as required to perform appropriate library functions
    • staff are not permitted to view or amend records outside the scope of their duties.
  3. The Board is responsible for personal information under its control and designates the Chief Executive Officer (CEO) as the individual accountable for the organization's compliance with legislation and ensures that:
    • the purposes for which personal information is collected shall be identified by the library at, or before, the time the information is collected
    • consent of the individual is acquired for the disclosure of collection use or personal information
    • the collection of personal information shall be limited to that which is necessary for the proper administration of the library and the provision of library services and programs
    • the library will not retain any personal information related to the items borrowed or requested by a user, or pertaining to a user’s on-line activity, longer than is necessary for the provision of library services and programs
    • the library will not disclose personal information related to a visitor or a library user to any third party without obtaining consent to do so, subject to certain exemptions as provided by MFIPPA. Information will be disclosed:
      • to a parent or guardian of a person up to sixteen (16) years of age
      • upon the presentation of a search warrant
      • to police in the absence of a search warrant to aid an investigation (on the CEO’s discretion)
      • personal information may be released in compassionate circumstances to facilitate contact with next of kin or a friend of an individual who is injured, ill or deceased
    • personal information shall be as accurate, complete and up-to-date as is necessary for the purpose for which it is used
    • personal information shall be protected by security safeguards appropriate to the sensitivity of the information
    • upon request, an individual shall be informed of the existence, use, and disclosure of his or her personal information, and shall be given access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate
    • an individual shall be able to address a challenge concerning compliance with the above principles to the CEO

Related Documents:

Milton Public Library Board
Issued June 1994


Rules of Conduct

Welcome to Milton Public Library. We invite you to enjoy the library and respect its use by others. While you are here, please follow the rules of conduct we have established. With this in mind, please don't:

  • Be noisy and disruptive, including using audible devices without headphones or with headphones set at a volume that disturbs others
  • Use threatening, obscene, or abusive language
  • Misuse or deface library materials or library property
  • Use emergency exits, or obstruct entrance / exit way
  • Be intoxicated (with alcohol or drugs)
  • Leave children under eight (8) years of age unattended
  • Enter with bare feet, roller skates, roller blades or wheeled shoes, or on skateboards or scooters
  • Place feet on tables or chairs
  • Use tobacco, e-cigarettes, alcohol or illicit drugs
  • Eat meals or messy snacks
  • Drink beverages without lids near any equipment
  • Loiter
  • Solicit or sell
  • Sleep
  • Bring animals into the building (Service Animals exempted)
  • Post advertisements or leave flyers without library staff approval
  • Photograph, film, or video record, without prior approval of the CEO
  • Engage in any activity that violates federal, provincial, local or other applicable laws or Library policy

Theft of library materials is against the law and will be prosecuted.

The library staff reserves the right to request patrons to open any bags, purses or packages for inspection if the anti-theft Library security system is triggered.

If during your visit you do not follow these rules, you will be asked to leave the library premises, in accordance with the Trespass to Property Act (RSO 1980).

Milton Public Library Board
Issued September 1987
Revised June 2010 5th Revision


Public Internet Access Policy

Milton Public Library provides public access to the Internet in keeping with our mission statement in which "The Milton Public Library empowers the community to: Read. Learn. Create. Connect. ". Throughout this policy, "Internet Services" refers to access to the Internet from the Library's computers and through its wireless connections.

The Internet is an unregulated global electronic network. It offers access to information, ideas, commentary and images which are stored on computers outside of the jurisdiction of the Milton Public library.

    1. Patrons are responsible for determining what material they wish to access and assessing the accuracy, reliability and legality of the information.

      The Internet offers access to information, ideas, commentary and images which range from accurate, complete, and reliable to offensive, controversial, and/or illegal. The Milton Public Library does not guarantee the accuracy of non-library information obtained through the Internet.

    2. The Milton Public Library is not responsible for any content linked to its website.

      The Library assumes responsibility for the information provided on the Library's website. Staff have chosen to link to websites that fall within the broad guidelines of the Library's Material Selection Policy. Beyond this, the Library does not monitor or control any of the information available from the website.

      Links to information resources do not imply endorsement.

    3. Use of Library services for illegal, actionable or criminal purposes or to access unauthorized areas is prohibited. Prohibited activities are listed below but are not limited to:
      • Infringement of copyright or other intellectual property rights
      • Accessing confidential or protected data without the express authorization of the owner
      • Logging onto a computer system to which you are not authorized
      • Use of packet sniffers, network probing tools, cracking tools or port scanners
      • Forging any part of the TCP/IP packet header or any part of the header information
      • Transmission of SPAM
      • Using library resources to interfere with computer networking or telecommunications services of any other user, host or network
    4. Children's access to the Internet, as with other library resources, is the responsibility of parents or guardians.

The Library supports the right and responsibility of parents or legal guardians to determine and monitor their children's use of Library materials and resources.

Parents are encouraged to supervise their child's Internet sessions and to inform the child if there are resources they do not want the child to access. The Library does not restrict the access of children to any information, resources and facilities in the Library, unless proscribed by legislation.

  1. Patrons are responsible for any damages, direct or indirect, arising from the provision of the Library's Internet service.

    The Library will not provide any technical support for any equipment not owned by the Library, such as personal laptops.

  2. Patrons are not permitted to alter, tamper with or damage the Library's computer equipment or software configuration.
  3. Patrons must respect the privacy of others using the Internet

    Internet access computers are situated in a public area shared by patrons of all ages. Patrons are asked to consider this and to make every effort to safeguard their confidential, personal or business information. Patrons are guests of the system and should act with respect and consideration for one another.

  4. The Library reserves the right to develop service use guidelines that will be revised as necessary.
  5. Use of the Library's Internet service is conditional on acceptance of this policy established by the Milton Public Library Board.
  6. Failure to comply with this policy (The Public Internet Access Policy) will result in loss of Internet privileges and/or expulsion from the Library.

Milton Public Library Board
April 25, 1997
Revised November 2016


Child Safety Policy


The Milton Public Library is dedicated to providing a welcoming and safe environment for customers of all ages. It is for the safety of each child that the Library has adopted this Safe Child Policy.

The Milton Public Library wants children to use its facilities and services. Children in the library should always be accompanied by a parent, a guardian, or an assigned caregiver who is no less than 12 years of age. The responsibility for the safety and behavior of children in the library rests with the parent, guardian, or caregiver and not with the library staff.


The Milton Public Library regards online social software applications in the same way as its other information resources in accordance with its mission of serving Milton's needs for connecting people, ideas, and information. As with more traditional resources, the Library does not act in place of or in the absence of a parent. The Library is not responsible for enforcing any restrictions which a parent or guardian may place on a minor's use of this resource.


Children up to age 8 must have a parent, guardian, or caregiver in the immediate vicinity of, and in visual contact with, the child. An exception would be children attending a library programme. The parent, guardian, or caregiver is expected to remain in the library building and immediately join the child at the end of the programme.

If a child in this age group is found unattended, library staff will attempt to locate the parent, guardian, or caregiver in the library and inform him/her of the policy. If the parent, guardian, or caregiver cannot be found, or if the child is found unattended again, the police will be called for assistance.

Sharing the Library environment with other people requires that everyone follow the Library Code of Conduct established by the Library Board and posted in each library building and on the library website. If a child in this age group violates the Library Code of Conduct, the child and the parent, guardian, or caregiver will be informed of the code. If inappropriate behavior continues, the family may be asked to leave the library.

Children age 8 and older may use the library on their own, however, parents are still responsible for the actions and the well-being of their child(ren). Children using inappropriate behavior may be asked to leave the library. If a child in this age group is not able to leave the library without an adult, he/she should not be in the library alone. All children should have the telephone number of someone who can assist them in an emergency.

Teenagers, ages 13 to 17, are treated as adult users. However, they are still legally the responsibility of their parents and should have an emergency contact available.

Library staff are obligated by the Ontario Child and Family Services Act to call the Police or the Halton Children's Aid Society if a child is in need of protection.

Milton Public Library Board
Issued December 2011